PASSENGERS’ SATISFACTION WITH PUBLIC TRANSPORTATION DIVERSITY: IMPLICATIONS FOR RURAL MOBILITY IN ENUGU STATE, NIGERIA
Ali, A. N. & Onokala, P. C.
Published in 2019; Volume:1 No: Article Number: 2

Abstract

Abstr  Abstract  

This study investigated passenger satisfaction with the service quality attributes of a diversity of public transport modes and their effects on mobility in rural Enugu state.  Seventy sample public road transport hubs and five river ports were selected for this study. Passengers of rural public road and water transport modes were purposively selected to find their entire satisfaction and the variables that influence their satisfaction using a self-rating questionnaire. Data were analyzed using descriptive statistics, correlation, and principal component regression. The results of the analysis depict that passengers were not satisfied with the services provided with 4-wheeled vehicles and canoe boats, while   the passengers in the study area were satisfied with motorcycle services provided. Three, two and three underlying factors that influenced passenger satisfaction with services provided with 4-wheeled vehicles, motorcycles and canoe boats respectively were identified. The strength of the dimensions influencing passenger satisfaction with the services of a diversity of public modes in rural Enugu state was identified and their implications for rural mobility discussed. Contingent on the findings, suggestions were made to enhance the services of the diversity of public transport modes to enhance mobility in rural Enugu state.


Keywords

Passenger Satisfaction; Public Transport; Diversity; Rural Mobility; Implications
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